FAQ
Here you will find answers to frequently asked questions (FAQ).
About ELEO Garden
We offer you exclusive garden items and decorations, handcrafted from high-quality wrought iron. With our Garden arches, raised beds, trellises and other accessories, you can enhance your garden and create unique eye-catchers. Fast shipping directly to your home and personal customer service are a matter of course for us.
Our company headquarters are located in the tranquil village of Großheirath (Buchenrod district) in the Upper Franconian district of Coburg. There you will find our main office and a showroom, which we cordially invite you to visit!
Address:
ELEO GmbH
Ziegeleistraße 14
D-96269 Großheirath (Buchenrod district)
Opening hours: Mon – Fri, 9 am – 5 pm
Of course, we look forward to your visit! However, we kindly ask you to make an appointment by phone beforehand.
Phone: +49 (0) 9565 / 50 917 0
Address:
ELEO GmbH
Ziegeleistraße 14
D-96269 Großheirath (OT Buchenrod)
Opening hours: Mon – Fri, 9 am – 5 pm
payment
For secure, fast, and convenient payment, you have several payment methods to choose from.
You can find all available payment methods here.
We regularly offer various discount promotions where you can purchase our products at attractive prices. To make sure you don't miss any of these promotions, subscribe to our newsletter!
Delivery
All important details regarding delivery can be found here.
We regularly deliver to all of Germany, Austria, and Switzerland. We can also arrange deliveries to other European countries upon request.
You are welcome to pick up your product on site by prior arrangement and can also pay in cash if you wish.
Address:
ELEO GmbH
Ziegeleistraße 14
96269 Großheirath (OT Buchenrod)
coating
With us, you can choose from three finishing options:
- Powder-coated anthracite
- Powder-coated in four special colors
- Hot-dip galvanised
- Untreated (pig iron / patina)
A detailed description of the respective coating types, as well as their advantages and disadvantages, can be found here.
After some time, the surface of untreated products develops a vibrant rust patina, as the chemical process of oxidation begins when exposed to moisture. Despite the onset of corrosion, we guarantee the highest material stability with this variant.
material
We use high-quality steel and wrought iron for our handcrafted products. All product-specific information can be found on the respective product pages in the "Technical Data" section.
An accurate prediction of the durability of wrought iron products is difficult. Depending on the workpiece's location, varying environmental conditions prevail, which affect the material to varying degrees. We generally offer the highest possible product quality, the gradual corrosion of which is either desired (patina) or protected long-term from weathering by our coating options (hot-dip galvanising and powder coating).
For workpieces ordered from us untreated, traces of corrosion will become visible over time. The development of such a rust patina is generally desired by customers. This rust-red patina is known as noble rust and gives your chosen piece a classic, romantic look. If you require long-lasting corrosion protection, we recommend a hot-dip galvanised or powder-coated finish. Both surface coatings withstand weathering for many decades.
Further information about our surface coatings can be found in our service area under Coating.
Assembly
Our modern raised garden beds are easy to assemble, requiring no in-depth technical knowledge. The beds are modular; the individual elements are simply slotted together and screwed in place.
You can find detailed assembly instructions here
Some products do not include mounting hardware with the ordered goods. This is because the choice of mounting hardware depends heavily on your mounting surface and environment. Therefore, you may need additional materials. Information on this can be found in the respective Assembly Instructions. If you are still unsure, please feel free to contact our Customer Service!